Refund policy

30-Day Return Window

We offer a 30-day return policy on eligible items. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return:

• The item must be in the same condition in which it was received, unused and in its original packaging.
• You must provide a receipt or other proof of purchase.
• The product must not be listed as a non-returnable item below.

We reserve the right to reduce or deny a refund if an item is returned damaged, incomplete, altered, or in a condition different from when it was delivered.

How to Start a Return

To request a return, contact us at sales@ledgiftworks.com. If your return is approved, we’ll provide instructions for sending the item back.

Please do not send a return until you have contacted us and received return instructions, as a different return destination may occasionally be provided.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery so we can review the issue.

Depending on the situation, we may provide replacement parts, replace the product, or offer another appropriate resolution.

To help us resolve the issue as quickly as possible, we may ask for photos or video showing the item, packaging, damage, defect, or other concern.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products, including custom or personalized LED signs, light signs, wood signs, and gift products.
• Bulk LED sign orders of 5 or more signs. This applies whether the signs are the same design or different designs and whether they are purchased in a single order or across separate orders.
• Gift cards.

Non-returnable items are still covered if they arrive damaged, defective, or incorrect. Contact us and we’ll work with you on an appropriate replacement or resolution.

If you’re unsure whether your item is eligible for return, contact us at sales@ledgiftworks.com.

Product Variations & Specifications

We work to keep product photos, descriptions, dimensions, and specifications as accurate as possible. However, minor variations may occur due to manufacturing processes, product updates, lighting, display settings, materials, or customization.

Custom and personalized products may also have slight differences from product photos or digital previews. These normal variations are not considered defects.

If a particular measurement, color, feature, or other specification is especially important to your purchase, please contact us before ordering and we’ll be happy to help confirm the details.

Exchanges

If you need a different eligible item, the quickest option is typically to request a return and place a new order after your return has been approved.

Refund Processing

Please allow approximately 1–2 weeks after we receive your return for the item to be inspected and your refund to be processed.

• Approved refunds are issued to the original payment method.
• We’ll notify you once your refund has been processed.
• Your bank or credit card provider may require additional time to post the refund to your account.
• Any applicable restocking fees or deductions will be reflected in the final refund amount.

Questions?

If you have questions about a return, refund, or your order, contact us at sales@ledgiftworks.com.